Privacy policy

What we collect

When you contact us or place an order, we may collect the information needed to process that request properly, including:

• Your name and contact details such as email address and phone number.
• Order details such as products, quantities, preferred date, pickup or delivery information, and special instructions.
• Dietary or allergy information that you choose to share with us for the purpose of preparing your order safely.

How we use your information

We use personal information to:

• Reply to questions and order enquiries.
• Prepare, confirm, and manage orders.
• Coordinate pickup, delivery, payment, and any follow-up customer service.
• Keep basic records required for accounting, business operations, and customer support.

We do not use your information for behavioural advertising. If you contact us through email or social platforms, those service providers will also process data under their own policies.

Your rights

If the GDPR applies to your request, you may have rights such as access, correction, deletion, restriction, portability, and objection. Some rights depend on the circumstances and the legal basis for processing.

If you believe your data protection rights have been infringed, you also have the right to contact the relevant supervisory authority, including Datatilsynet in Denmark.

Retention and security

We keep information only for as long as it is needed for the order, customer support, accounting, or legal obligations. We aim to limit access to customer information and handle it with reasonable care.

Please note that normal email is not always a secure channel. Avoid sending unnecessary sensitive information by email.

Review invitations

If you order from us by email, we may send a copy of our order or delivery email to Trustpilot, an independent review platform, so that it can invite you to review us, usually about a week later. The copy contains the content of that email, including your name, your email address and the details of your order. Writing a review is always optional, and you can ignore the invitation. Trustpilot is responsible for the reviews you publish and handles your data under its own privacy policy.

Cookies and third-party services

This website does not use analytics or advertising cookies. We use Cloudflare Web Analytics to count visits and understand which pages are used and how the website performs. Cloudflare states that this service does not use cookies or local storage, does not track visitors across websites, and does not collect personal data for Web Analytics. Some other third-party services may still receive limited technical data when their content is loaded, for example external font delivery, the Trustpilot review button or social links.

Contact us

If you have a question about this privacy policy or would like to ask about your data, contact us at hello@coolbakesdk.com or +45 28 77 37 67.